CBC’s Learning Communities bring together diverse sets of clinical and social service providers, stakeholder partners and consumers both within and across programs, agencies, and systems to align around shared goals and rise to meet these challenges. Uniquely tailored to specific populations and gaps in care, each learning community fosters connection, open communication, and innovation, upholding joint accountability and commitment to working through and solving problems together.
CBC’s Learning Communities take shape in various formats and are often embedded in a broader Quality Improvement framework or program. Participants typically meet regularly over a defined time period to work towards a common goal. Examples of past and present CBC Learning Communities include:
| Learning Community | Participants | Timeframe | Shared Goal |
| Behavioral Health Care Collaborative (BHCC) – 30-day Follow-up after Mental Health Hospitalization | Directors and Staff across Clinical, Care Coordination, IT, and Quality Improvement departments from 10 CBC Network Provider Agencies | April 2022 – April 2023; met biweekly | Improve rates of 30-day Follow-Up After Mental Health Hospitalization |
| Safe Options Support (SOS) and Pathway Home (PH) Members at Risk Committee | CBC Systems of Care Hub Staff; Clinicians, Peers, Case Managers, and Nurses from SOS and PH teams | Ongoing; SOS and PH programs each meet monthly | Identifying and addressing challenges of high-risk members served by SOS and PH |
| Health Home Serving Children (HHSC) | 6 Downstate Lead HHSCs | Ongoing; meets monthly | Addressing gaps in care to increase Well-Care Visits (Ages 3-21) |
| New York Community Trust Grant Initiative – Improving Physical Health Disparities | Directors of Care Coordination, IT, and Quality Improvement from 5 CBC Network Provider Agencies | July 2022 – December 2023; met monthly | Increasing metabolic monitoring for individuals taking antipsychotic medications and linkages to primary care |
Bianca Nguyen, MD, MPH
Medical Director bnguyen@cbcare.org
